A Guide to Office Floor Stripping & Waxing Services

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Shiny office floor after professional stripping and waxing services.

Your floors look dull, yellowed, and no amount of mopping seems to help. Scuff marks and scratches have become permanent residents, making the entire space feel tired and unprofessional. This is a common problem when the protective wax layer on your hard floors has broken down and is now trapping dirt instead of repelling it. The solution isn’t more cleaning; it’s a complete reset. Professional office floor stripping and waxing services are designed for this exact situation. This restorative process removes all the old, compromised finish and replaces it with a durable, high-gloss shield, bringing your floors back to life and protecting them for the future.

Key Takeaways

  • Restore your floor’s shine and durability: Floor stripping and waxing is a deep, restorative process, not just a surface clean. It removes old, damaged finish and applies a new protective shield that extends your floor’s lifespan and improves its appearance.
  • Know your floor type and vet your provider: This service is perfect for materials like VCT and linoleum but can ruin wood or laminate. Always choose a licensed, insured professional who provides a detailed quote to avoid costly mistakes and ensure the job is done right.
  • Make the shine last with simple maintenance: Protect your investment between services with daily sweeping and weekly mopping using a pH-neutral cleaner. Regular buffing can also restore gloss and significantly extend the time between full restorations.

What is Office Floor Stripping and Waxing?

Think of floor stripping and waxing as a complete reset for your hard floors. Over time, layers of wax, dirt, and grime build up, leaving your floors looking dull, yellowed, and scuffed. This restorative process removes all the old, worn-out finish and replaces it with a fresh, durable, and glossy protective layer. It’s more than just a deep clean; it’s a way to bring your flooring back to its original condition and protect your investment for years to come. Let’s break down what each step involves and how it differs from other types of floor maintenance.

The Stripping Process: A Fresh Start for Your Floors

The first step is stripping, which is exactly what it sounds like. A professional team will apply a specialized stripping solution to break down and dissolve all the old layers of wax, sealant, and accumulated grime. This process effectively takes the floor back to its bare surface. Using equipment like rotary floor machines, technicians scrub away the dissolved finish, getting into every corner to ensure a completely clean slate. This step is essential because you can’t get a beautiful, long-lasting shine without first removing every trace of the old, damaged layers. It prepares the floor to properly bond with the new wax.

The Waxing Process: Adding Shine and Protection

Once the floor is completely stripped, rinsed, and dry, it’s time for the waxing process. This involves applying several thin, even coats of high-quality commercial-grade floor finish, or wax. This new finish does more than just create that brilliant, mirror-like shine everyone loves. It acts as a protective shield, guarding your floor against scratches, scuffs, and spills. This durable barrier also makes your daily cleaning routine much easier, as dirt and dust will sit on top of the wax layer instead of grinding into the flooring material itself. The result is a floor that looks fantastic and is better protected from daily wear and tear.

Strip & Wax vs. Scrub & Recoat: Which Service Do You Need?

It’s easy to get floor care terms mixed up, but knowing the difference between a “strip and wax” and a “scrub and recoat” can save you time and money. A strip and wax is a restorative service, meant for floors with significant buildup, deep scratches, or discoloration that a regular cleaning can’t fix. In contrast, a scrub and recoat is a maintenance service. It involves a less aggressive cleaning that removes the top layer of soiled finish before a new top coat is applied. If your floors are in relatively good shape, a scrub and recoat can keep them looking fresh. As a general rule, if it’s been over a year since your last professional service, you likely need a full strip and wax. A consistent hard floor cleaning service plan can help determine the right frequency for your facility.

Which Floor Types Can Be Stripped and Waxed?

Floor stripping and waxing is a fantastic way to restore the shine and durability of your office flooring, but it’s not a one-size-fits-all solution. The effectiveness and safety of this process depend entirely on the type of material under your feet. Applying harsh stripping chemicals or wax to the wrong surface can lead to discoloration, damage, and expensive repairs. That’s why the first step in any professional floor care plan is identification.

Before you book a service, it’s essential to know if your flooring is a good candidate. Most resilient flooring types, like VCT, vinyl, and linoleum, are designed for this kind of deep cleaning and refinishing. Sealed concrete also benefits greatly from the process. However, other common materials can be permanently ruined. Understanding the difference is key to protecting your investment and ensuring your floors look great for years to come. Let’s break down which floors are suitable for stripping and waxing and, just as importantly, which ones to avoid.

Vinyl and VCT Floors

If your facility has Vinyl Composition Tile (VCT), you’re in luck. This material is one of the most common types of commercial flooring for a reason: it’s incredibly durable and built to handle heavy foot traffic. It’s also the perfect candidate for stripping and waxing. Over time, the protective wax layer on VCT can get scuffed, scratched, and yellowed, trapping dirt and making the entire floor look dull and grimy.

The stripping process removes this old, compromised layer completely, getting down to the bare tile. Then, a fresh, even coat of high-quality wax is applied. This not only creates a brilliant, high-gloss shine but also provides a critical protective barrier against future wear and tear. Regular hard floor cleaning and maintenance will keep your VCT looking professional and clean.

Linoleum Floors

Linoleum is another resilient flooring material that responds beautifully to stripping and waxing. Often found in healthcare facilities, schools, and kitchens, linoleum is valued for being made from natural materials and for its long lifespan. However, like any floor, it can start to show its age. Daily traffic can wear down its protective finish, leaving it looking faded and lackluster.

A professional strip and wax service can completely rejuvenate linoleum floors. The process carefully removes the old, worn-out finish without harming the linoleum itself. Once the surface is perfectly clean, new layers of wax are applied to restore that signature shine and create a durable shield. This not only improves the floor’s appearance but also makes daily cleaning more effective and protects the surface from spills and scuffs.

Sealed Concrete Floors

Polished and sealed concrete has become a popular, modern choice for retail spaces, galleries, and office buildings due to its durability and sleek aesthetic. While incredibly tough, the “sealed” part is the key to its maintenance. This sealant is what protects the porous concrete beneath, and it’s also the surface that can be stripped and waxed.

Over time, the wax on a sealed concrete floor can accumulate dirt and get worn down by foot traffic, diminishing its shine. Stripping removes the old wax and any embedded grime, preparing the surface for a fresh application. A new coat of wax enhances the floor’s gloss, adds a layer of protection against stains and abrasion, and makes routine sweeping and mopping much easier. This is an essential part of a comprehensive commercial cleaning services plan for any facility with sealed concrete.

Floors That Should Never Be Stripped and Waxed

This is the most important rule in floor care: know when to stop. Forcing a stripping and waxing process on the wrong type of flooring can cause irreversible damage. The chemicals and water involved are simply too harsh for certain materials. The main culprits to avoid are wood, laminate, and unsealed concrete.

Hardwood and laminate floors can warp, swell, and delaminate when exposed to the amount of liquid used in stripping. The finish can be permanently ruined. Unsealed concrete is too porous; it will absorb the stripping chemicals and wax unevenly, resulting in a splotchy, messy appearance that is nearly impossible to fix. Always confirm your floor type with a professional before proceeding with any aggressive cleaning method.

Why Invest in Professional Floor Stripping and Waxing?

When you think about maintaining your office, floor care might not be the first thing that comes to mind, but it’s one of the most impactful investments you can make. Professional floor stripping and waxing isn’t just about making things look shiny; it’s a crucial process for preserving your facility’s health, appearance, and longevity. This service goes far beyond what daily mopping can achieve. It involves completely removing old, yellowed layers of wax, along with the embedded dirt and scuff marks that make floors look dull and tired. After creating a perfectly clean slate, a technician applies fresh coats of high-quality wax. This new finish acts as a protective shield and restores a brilliant shine. A professional hard floor cleaning service is an investment that pays dividends by making a strong first impression, protecting your flooring from premature wear, and creating a healthier space for everyone. It’s a foundational part of a comprehensive cleaning strategy that shows you care about the details, which speaks volumes about your business as a whole.

Make a Great First Impression

You only get one chance to make a first impression, and your floors are one of the first things clients, customers, and potential employees notice. Dull, scuffed, or dirty floors can suggest a lack of attention to detail, while clean, gleaming floors project an image of professionalism and care. A freshly stripped and waxed floor creates a bright, welcoming atmosphere that tells everyone you take pride in your space. This simple act can directly influence how people perceive your business. It shows that you value quality and are committed to maintaining a high-quality environment for both your team and your visitors. Investing in your floors is an investment in your company’s reputation.

Extend the Life of Your Flooring

Replacing commercial flooring is a major expense and a logistical headache. Professional floor stripping and waxing is a form of preventative maintenance that protects your investment. Over time, foot traffic grinds dirt and debris into the floor’s surface, acting like sandpaper and wearing down the material. The stripping process removes this abrasive grime and any old, yellowed wax. Then, fresh coats of high-quality wax are applied, creating a durable, protective barrier. This new layer shields your floor from scratches, scuffs, and spills, taking the brunt of daily wear and tear. By regularly caring for your floors this way, you can significantly extend their lifespan and avoid premature replacement costs.

Create a Safer, More Hygienic Workspace

A clean workspace is a healthy workspace. Regular mopping can push dirt around, but it often fails to remove the bacteria and allergens trapped in old layers of wax and tiny scratches. Floor stripping gets rid of this buildup completely, creating a truly clean slate. A new, properly applied coat of wax seals the floor, making it a non-porous surface that is much easier to clean and sanitize on a daily basis. This is especially critical for facilities that require meticulous commercial cleaning services, like medical offices and schools. Furthermore, worn or uneven floors can present a slip-and-fall hazard. A professional service ensures the finish is applied correctly, providing a safe, slip-resistant surface that protects your staff and visitors from accidents.

How Often Should You Strip and Wax Your Office Floors?

Deciding on the right frequency for floor stripping and waxing isn’t a one-size-fits-all answer. While a good rule of thumb is to schedule this service every 6 to 12 months, the ideal timing really depends on your specific facility. The amount of foot traffic your floors endure and their current condition are the two biggest factors that determine your schedule.

Instead of just picking a date on the calendar, it’s better to create a customized plan. A professional floor care provider can assess your space and recommend a schedule that keeps your floors looking their best without over-servicing them. This approach ensures you’re investing resources wisely and maintaining a consistently clean and professional appearance for employees and visitors alike.

High-Traffic vs. Low-Traffic Areas

Think about the main pathways in your office. Areas like lobbies, hallways, reception desks, and breakrooms see constant foot traffic, which wears down the wax finish much faster. These high-traffic zones often require stripping and waxing every six months to keep them protected and looking sharp. Ignoring them can lead to permanent damage and a worn-out appearance that detracts from your professional image.

On the other hand, spaces like individual offices or rarely used conference rooms can often go longer, sometimes up to a year or more, between services. A smart maintenance strategy involves creating a zonal plan. This means your hard floor cleaning service can focus on the areas that need it most, saving you time and money.

Telltale Signs It’s Time for a Service

Your floors will tell you when they need attention, you just have to know what to look for. If you notice a persistent yellow or dingy tint that mopping can’t fix, it’s a clear sign the old wax has discolored and is trapping dirt. You might also see scratches, scuffs, or dirt that seems embedded within the finish itself, making the floor look dirty even when it’s clean.

Another key indicator is an inconsistent shine. If the floor looks glossy but still appears grimy, or if there are visible impurities stuck in the wax layers, it’s time for a fresh start. As a general guideline, if it has been more than a year since your last professional service, it’s almost always better to perform a full strip and wax. This ensures your floor care is part of a comprehensive commercial cleaning services plan that maintains a safe and pristine environment.

What Does Floor Stripping and Waxing Cost?

When you’re budgeting for facility maintenance, understanding the cost of floor care is essential. The price for stripping and waxing isn’t a one-size-fits-all number; it’s a tailored quote based on the specific needs of your space. While the average cost can range from $0.50 to $3.00 per square foot, several key factors will determine your final price. Think of it like this: cleaning an empty hallway is a different job than restoring the floors in a busy medical office with lots of rooms. A professional team will assess your unique situation to provide an accurate estimate. Understanding what goes into that number helps you compare quotes intelligently and ensures you get the quality service your facility deserves.

Factors That Influence Pricing

The final cost on your quote will depend on a few key variables. First is the sheer size of the area. While larger spaces have a higher total cost, many companies have a minimum charge of around $250 to $500 to make smaller jobs worthwhile. The floor’s current condition is also a major factor; a floor with years of old wax buildup will require more time and effort to strip than one that’s been regularly maintained. The type of flooring and the complexity of the room’s layout (think furniture and fixed obstacles) also play a significant role in the labor required for a professional hard floor cleaning service.

Why the Cheapest Quote Isn’t Always the Best Deal

It’s tempting to jump on the lowest price, but an unusually low quote can be a red flag. Prices below $0.40 per square foot often suggest a company is cutting corners. This could mean using low-quality stripping chemicals, applying only one or two thin coats of wax, or rushing the job. The result? A floor that looks dull or starts to peel within weeks, costing you more when you have to hire someone to fix it. A reputable provider offers transparent pricing and might even suggest if a less intensive scrub and recoat is a better fit. Choosing quality commercial cleaning services ensures the job is done right the first time.

What to Expect: The Floor Stripping and Waxing Process

Knowing what happens during a professional floor stripping and waxing service helps you plan for minimal disruption to your business. While the specifics can vary based on your floor’s condition, the core process is a systematic, multi-step affair designed to completely restore your floor’s appearance. A professional team handles every stage, from initial prep to the final cure, ensuring a flawless and durable finish. Here’s a step-by-step look at what you can expect when our technicians arrive.

Step 1: Preparing the Area

Before we can work our magic, the space needs to be completely clear. This means all furniture, equipment, rugs, and other items must be moved out of the area. While our team can assist with this, you can often reduce service time and cost by preparing the space before we arrive. A clear floor allows our technicians to work efficiently and ensures that every inch of the surface receives the attention it needs. We’ll also place signs and barriers to secure the area for safety during the cleaning process.

Step 2: Stripping Away Old Finish

This is where the transformation begins. The stripping process removes everything from the surface of your floor: old, yellowed wax, embedded dirt, scuff marks, and years of grime. We apply a specialized, high-quality stripping solution that is formulated to break down the old layers of finish without harming your flooring. Using professional-grade equipment, we then scrub the floor to lift away all the dissolved residue. Finally, we thoroughly rinse the floor with clean water to neutralize it, leaving a perfectly clean and bare surface that’s ready for a fresh start.

Step 3: Applying Fresh Coats of Wax

Once the floor is stripped and completely dry, it’s time to build protection and shine. We apply a high-performance floor finish, or wax, in several thin, even coats. Applying multiple layers (often up to five) is the secret to achieving that deep gloss and creating a durable shield against foot traffic, spills, and scuffs. Each coat must dry completely before the next is applied, which typically takes about 20 to 45 minutes per layer. This meticulous approach ensures a smooth, long-lasting finish that enhances both the look and longevity of your hard floor.

Step 4: Curing and Getting Back to Business

After the final coat of wax is applied, the floor needs time to cure. While it may feel dry to the touch relatively quickly, the finish needs several hours to harden completely. You can typically allow for light foot traffic after about four to six hours, depending on the temperature and humidity in your facility. However, we recommend waiting 24 to 72 hours before moving heavy furniture back into place or resuming heavy foot traffic. Proper curing is essential for the durability of the new finish and is a key part of integrating floor care into your overall commercial cleaning strategy.

How to Choose the Right Floor Care Provider

Finding the right partner for your floor care is just as important as the service itself. A great provider acts as a guardian for your flooring investment, while the wrong one can lead to costly damage and headaches. With so many options out there, it can feel overwhelming to make a choice. But you don’t have to go into it blind. By focusing on a few key areas like experience, credentials, and transparency, you can confidently select a company that will protect your assets and deliver that brilliant shine you’re looking for. Think of it as a hiring process for a crucial role in your facility’s maintenance team. Taking the time to vet your candidates properly will pay off in the long run with beautiful, durable floors that reflect the quality of your business. A professional team won’t just perform a service; they’ll offer advice, create a maintenance schedule that works for your space, and use the correct techniques to extend the life of your floors. Let’s walk through exactly what you should look for to find a trustworthy and skilled floor care provider who can become a true partner in maintaining your facility.

Look for Experience with Your Specific Floor Type

Not all floors are created equal, and they certainly can’t be treated the same. Your VCT, linoleum, or sealed concrete floors each have unique needs. Using the wrong stripping chemicals or waxing techniques can cause irreversible damage, from discoloration to peeling. Before you hire anyone, ask them directly about their experience with your specific type of flooring. A true professional will be able to explain their process and the products they use for different surfaces. They should understand the nuances of proper care for different hard floors and be able to tailor their approach to ensure a safe and effective result.

Verify Licensing, Insurance, and Product Safety

This step is non-negotiable. A reputable floor care provider must be fully licensed and insured. Ask for proof of both general liability insurance and workers’ compensation. The industry standard for liability is at least $1 million, which protects your business from any accidental damage to your property. Workers’ compensation protects you from being held liable if one of their employees gets injured on your site. Don’t just take their word for it; request to see the actual certificates. This simple verification step is your safety net, ensuring you’re working with a legitimate business that takes its responsibilities, and your protection, seriously.

Ask for Transparent, Detailed Quotes

When you receive a quote, it should be more than just a single number. A professional company will provide a detailed, itemized proposal that clearly outlines the scope of work. Look for specifics like the cost of labor and supplies, the exact stripping and waxing process they will use, and the number of wax coats they plan to apply (four to five is typical for a quality job). This transparency allows you to compare different providers accurately and ensures there are no surprise charges later. A detailed quote is a sign of a company that is organized, honest, and confident in the value of its customized cleaning plans.

Check References and Read Reviews

What past clients say is one of the best indicators of future performance. Ask potential providers for at least three references from businesses that are similar to yours in size or industry. Speaking with a current or former client can give you honest insight into the company’s reliability, quality of work, and customer service. In addition to direct references, do your own research. Look for recent reviews on platforms like Google. A consistent pattern of positive feedback is a great sign, but also pay attention to how the company responds to any negative comments. A professional and proactive response shows they care about customer satisfaction.

Common Mistakes to Avoid When Hiring a Floor Care Service

Hiring a professional for your floor care is a smart investment, but choosing the right partner and preparing for the service are key to getting the results you want. A great-looking floor starts with avoiding a few common pitfalls. By being an informed customer, you can ensure the process is smooth and efficient, leaving your floors looking their best without any costly surprises. Let’s walk through the mistakes we see most often so you can sidestep them.

Choosing a Provider Based on Price Alone

We all love a good deal, but when it comes to floor care, an unusually low price should be a red flag. Some companies cut corners by using cheap products, rushing the job, or hiring untrained staff. This can lead to a finish that peels or wears away quickly, forcing you to pay for another service sooner than expected. A quality hard floor cleaning service costs more because it includes experienced technicians, superior products, and a process that protects your flooring investment for the long haul.

Forgetting to Share Your Floor’s Maintenance History

When you call for a quote, be ready to share some details about your floor’s past. Has it been stripped and waxed before? When was the last time it was serviced? This information is vital for a floor care specialist to recommend the right treatment. For instance, if your floors haven’t been scrubbed and recoated in the last year, you will likely need a full strip and wax. Providing an accurate maintenance history helps the provider create a precise plan and quote, preventing you from paying for a service you don’t need or getting a simple recoat when a full restoration is required.

Not Preparing the Space Before the Crew Arrives

A little prep work on your end can make a big difference in the final cost. Professional floor crews can certainly move furniture and other items, but this often comes at an additional labor charge. To save money and help the team work more efficiently, clear the area as much as possible before they arrive. Move desks, chairs, and plants out of the room. It’s also a good idea to roll up any mats and give the floor a quick sweep to pick up loose debris. A clear space allows the technicians to focus on what they do best: making your floors shine.

How to Maintain Your Floors Between Professional Services

After investing in professional floor stripping and waxing, you want that brilliant shine to last. The good news is that with a consistent maintenance plan, you can protect your floors and extend the time between services. Think of it as protecting your investment. A little daily and weekly care goes a long way in keeping your floors looking their best, preventing premature wear and tear, and ensuring your facility always looks clean and professional. By staying on top of maintenance, you not only preserve the appearance of your floors but also contribute to a healthier and safer environment for your employees and visitors.

Daily and Weekly Cleaning Tips

To keep your newly waxed floors in top condition, a simple but consistent cleaning routine is key. On a daily basis, you should dry mop or sweep the floors to remove dust, dirt, and small debris. These particles can act like sandpaper underfoot, scratching and dulling the protective wax finish over time. Once a week, clean the floors using a damp mop and a pH-neutral cleaner. Harsh, acidic, or alkaline cleaners can strip the wax and damage the floor underneath. A proper hard floor cleaning service routine can make a huge difference, potentially saving you significant costs by reducing the frequency of more intensive stripping and waxing jobs.

The Importance of Regular Buffing

Buffing is one of the best ways to maintain that “just-waxed” gloss and extend the life of your floor’s finish. Using a high-speed floor buffer helps smooth out minor scuffs and scratches in the top layers of wax, restoring shine and hardness. For most commercial spaces, scheduling a professional buffing service quarterly is a great strategy. This simple step can dramatically reduce the need for a full strip and wax service, in some cases by as much as 50%. It’s a cost-effective, proactive measure that keeps your floors looking pristine with minimal disruption to your business operations.

Harmful Products and Practices to Avoid

What you don’t do is just as important as what you do. Using the wrong products or methods can quickly undo the benefits of a professional floor service. Steer clear of abrasive cleaners, scouring pads, or stiff-bristled brushes, as these will scratch and wear down the wax. You should also avoid all-purpose cleaners that contain ammonia or other harsh chemicals that can dull the finish. When possible, opt for low-VOC (volatile organic compounds) or eco-friendly products to protect your indoor air quality. Partnering with professional commercial cleaning services ensures the right products and techniques are always used, protecting your floors and your facility.

Integrating Floor Care into Your Overall Cleaning Strategy

Think of your floor care as part of a bigger picture, not just a one-time fix for scuffs and dullness. The most effective approach combines daily upkeep with periodic deep cleaning. Integrating professional floor stripping and waxing into your facility’s overall cleaning strategy is a proactive way to protect your investment, maintain a professional appearance, and even save money in the long run. It’s about creating a cycle of maintenance that prevents major issues before they start.

A smart strategy recognizes that routine maintenance and restorative services work together. For example, regular professional buffing can keep your wax finish looking great and can actually cut the frequency of needing a full strip and wax service in half. Consistent, professional hard floor care does more than just improve appearances; it extends the life of your flooring and can lead to significant long-term savings by preventing premature replacement and reducing the need for more intensive, costly interventions.

The key is to work with a cleaning partner who helps you develop a plan tailored to your specific needs. There is no one-size-fits-all schedule. A professional will assess your facility, paying close attention to high-traffic versus low-traffic areas, and recommend a practical frequency for services like stripping, waxing, and buffing. This creates a predictable maintenance routine and budget. By developing customized cleaning plans, you ensure your floors get the right level of attention at the right time, keeping them safe, clean, and impressive year-round.

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Frequently Asked Questions

How long does the entire floor stripping and waxing process take? The timeline really depends on the size of the area and the condition of your floors. A small, straightforward office might only take a few hours, while a large facility with heavy buildup could be an overnight project. The process involves multiple steps, including drying time between each coat of wax and a final curing period. A professional provider will give you a clear and accurate time estimate after assessing your space, helping you plan for the service with minimal guesswork.

My floors look pretty bad. Is it too late for stripping and waxing? You would be surprised at what a professional strip and wax can fix. This service is specifically designed to be restorative, so it’s perfect for floors that look dull, yellowed, or permanently dirty. It completely removes the old, damaged layers of finish that are trapping dirt and causing discoloration. While it can’t repair deep gouges or cracks in the flooring material itself, it can make even very worn-looking floors appear brand new again.

Are the chemicals used for stripping and waxing safe for my office environment? This is a great question, and safety is always the top priority. Reputable companies use professional-grade, industry-approved products that are designed for commercial settings. The process does involve strong solutions, which is why technicians ensure the area is well-ventilated and secured from foot traffic during the service. Once the final wax coat is applied and cured, the floor is completely safe for your employees and visitors.

Can this service be done after business hours to avoid disrupting my operations? Absolutely. In fact, most professional floor care is scheduled for evenings, weekends, or holidays for this very reason. We understand that you can’t shut down your business for maintenance. A quality provider will work with you to find a time that causes the least amount of disruption, allowing the crew to work efficiently and giving the floors adequate time to cure without being disturbed.

How do I know if I need a full strip and wax or just a scrub and recoat? Think of it this way: a strip and wax is a complete reset, while a scrub and recoat is a maintenance touch-up. You likely need a full strip and wax if your floors have a yellow tint, deep scratches, or dirt that seems trapped within the finish itself. A scrub and recoat is a great option for floors that are in good shape but have lost their shine, as it just cleans the top layer of wax before adding a new one. As a general rule, if it’s been over a year since your last service, a strip and wax is usually the right call.